After a long struggle with the so called Axiom dealership, I have finally replaced my device. I thank Allah. It was a major major (yes, two) hassle to get them to change it.
After going through their standard KC Loop (kill the customer loop) which involved six or seven visits, two soft resests, changning the screen, and finally changing the mother board, the technician said that all the above was not the real source of the problem, the source he said was the software.
So, why the elaborate act. Good question. I posed it to the technician. He said just to please the customer!
Paradigm shift everyone! KC customer service introduces the latest new thing:
Please the customer to death!
Lesson learned:
A fancy dealership, company, person, whatever... is just that, fancy. Don't overgeneralize. Fancy doesn't mean effective or professional.
Our minds tend to associate things. Yes, most professional places are fancy, but be careful not do it the other way round!
After going through their standard KC Loop (kill the customer loop) which involved six or seven visits, two soft resests, changning the screen, and finally changing the mother board, the technician said that all the above was not the real source of the problem, the source he said was the software.
So, why the elaborate act. Good question. I posed it to the technician. He said just to please the customer!
Paradigm shift everyone! KC customer service introduces the latest new thing:
Please the customer to death!
Lesson learned:
A fancy dealership, company, person, whatever... is just that, fancy. Don't overgeneralize. Fancy doesn't mean effective or professional.
Our minds tend to associate things. Yes, most professional places are fancy, but be careful not do it the other way round!
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